Refund policy

Your satisfaction is our highest priority. Thank you for being a valued customer. We truly believe you’ll love our products. However, we understand that unforeseen circumstances may cause an unsatisfactory experience with our products or services. For those instances, here's our returns and refunds policy.

Returns/Exchanges
Due to the nature of the products, returns and exchanges are not accepted. However, if the order has a mistake on our behalf, please contact us so we can make it right. We will either ship the correct product to you within 1-3 days or refund you. We do our best to package the soaps well during shipment but please let us know if you have any issues.

Refunds/Cancellations
We do offer refunds in certain circumstances but ask that you please let us know what the issue is (with photo evidence) so we can prevent it from happening in the future. Once your refund request is received and reviewed, we will email you to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be automatically applied to your original method of payment.

Cancellations of orders are not accepted. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at charlotte@soapsbyachemist.com.

Shipping
Unfortunately, due to the sanitary nature of our goods, we do not accept returns. Please do not send any products back to the return address.

Depending on where you live, the time it may take for your replacement product (if applicable) to reach you may vary.

If you have any questions regarding this policy please email us at charlotte@soapsbyachemist.com